Shipping Policy

Return Policy

We are committed to your satisfaction and will do our best to help you if you need to return a product. However, due to the fact that our products are custom made, we cannot guarantee that you will be able to return your product. If you need to return a product that was not received damaged or defective and was not shipped in error, please contact us as soon as possible. If a return authorization is given, a restocking fee will be charged. Any shipping charges are not refundable. Orders that received discounted or free shipping will be charged the shipping discount or full initial shipping cost respectively. Return shipping charges are the responsibility of the purchaser.

A Return Merchandise Authorization (RMA) number must be obtained from us before returning any product. Products returned without an RMA number will not be accepted. Products must be returned in the same condition that they were received and shipped back in their original packaging with all contents and all paperwork. To request an RMA number, please contact us indicating your order number and the reason for your return.

Damaged Product

If you need to return a product because it was received damaged, we reserve the right to replace only the damaged parts. You will not be charged for delivery of such replacement parts or replacement product. We will let you know whether you need to return the damaged or defective parts, or the entire product. You will not be charged for their return.

* We need to be notified within 24 hours of delivery.
* We will need a copy of the "Bill of Lading" or "Delivery Receipt" from the driver who delivered it. It must note the damage and the driver needs to sign this.
* We will need photos of the damage boxes and material emailed to us so we can file a claim with the shipper.

It is your responsibility to inspect the delivery for damage. Do not sign for delivery of the material until you are satisfied it is in good condition. If you sign for the material you are agreeing that you have received it in good condition and no claim for damage can be made.