Bob's Blog

Damaged Shipping

In the unlikely case your Alumawood arrives damaged you will need to follow FedEx’s damage claim policies. These cam be viewed at:
fedexfreight.fedex.com/lossdamage_guide.pdf

One important thing to remember is promptness of any claim. We ask that you notify us ASAP but within 24 hours of delivery. When you sign the bill of lading you are acknowledging you have received the product in good condition. If there is damage then please have the driver note it on the bill of lading, all copies, and take receipt of the product. DO NOT return the entire shipment, we will replace any parts damaged as long as you follow FedEx’s instructions and policies.

Sometimes the damage may not be visible at the time of delivery. FedEx states:

Concealed Loss or Damage
These claims are considered and investigated as concealed loss or damage claims and will be handled based on their individual merits.
Concealed loss or damage is that which was not apparent at the time of delivery. The National Motor Freight Classification, ITEM 300135 (see
specific section below) states: “When damage to contents of a shipping container is discovered by the recipient which could not have been
determined at time of delivery, it must be reported by the recipient to the delivering carrier upon discovery and a request for inspection by the
carrier’s representative made. Notice of loss or damage and a request for inspection may be given by telephone or in person, but in either event must
be confirmed in writing by mail.”
Concealed damage should be reported to the carrier within 15 days of delivery. Inspection or waiver of inspection will be provided by FedEx Freight or
FedEx National LTL as promptly as possible and practicable after receipt of request by the recipient. However, should we waive inspection, the recipient
must make the inspection and record all information to the best of his or her ability pertinent to the cause.

Comments are closed.